Create tickets from service requests received, schedule visits, assign the technician with the right skills, allocate resources and help customers resolve issues speedily.
Service Management
Unparallelled Software For Effortless Customer Service
Simplified Service Management
Eliminate Service Delays
Ensure your field equipment and vehicles are always in top operational capacity so that you can immediately respond to service calls without delays.
Monitor Asset Lifecycle
Keep meticulous records of assets like vehicles and equipment, automate maintenance scheduling and track asset movement from procurement to disposal including transfers.
Ensure Precision Everytime
Configure checklists for service technicians to go through to ensure they have the right tools and equipment for the list of service requests for the day for seamless service provision.
Insights Drive Decisions
Robust reporting features enable you to detect patterns in service requests, time spent, resources, used, and so on, allowing you to make forecasts and plan resources.
Maintain Supplies Adequately
Ensure that you have sufficient stock of consumables and service equipment in your warehouse to provide service uninterruptedly and without delays.
Video
Quick walkthrough of the major features.
Infographic
How business benefits from Project Management.
Blog
Best practices and frequently asked questions.
Why Choose Tranquil Essentials
Get up and Start Running Today.
Improve Planning
Ineffective coordination can cause substandard tasks resulting in project failure
Boost Cashflow
Estimate more accurately and reduce tender or financial losses to fulfill your obligations.
Manage Processes
Easily Manage every project detail to deliver on time, on budget and with greater ROI.
Field Service Management For Power Of Mobility For The Field Technician
Most of the time, field service operations get delayed because of the lag in scheduling jobs to technicians. Tranquil offers technician scheduling module that ensures trained technician is assigned to the job to maximize the deliverability rate.
Centralized Information
Our software centralizes company-wide data into a single database, allowing every department to be on the same page. With contracts, budgets, schedules, sub-contracts, opportunities, and change orders. There is no redundancy of data; it is accurate and up-to-date. As the information is regularly updated, all stakeholders have clear visibility into the status of each project.
Enhanced Communication And Collaboration
Tranquil service management software offers numerous tools to facilitate communication and collaboration between departments, enabling everyone to understand their roles and responsibilities, overall goals, and deadlines clearly.
Easier Project Management
Break down complex service projects into smaller, manageable chunks like tasks and jobs, and assign responsibilities to relevant personnel. Allocate funds, equipment, and any other resource that is required to get the job done. Set deadlines, milestones, and budgets, and track the progress of the project to determine whether it will be completed on time and that it does not overshoot the budget. We can encapsulate project management features like this:
- Budget and schedule tasks and jobs easily
- Eliminate informational and team silos
- Faster greater teamwork and coordination
- Track time with timesheets and record billable hours
- Generate reports based on different categories
- Get actionable insights to improve productivity and boost growth
Stay One Step Ahead
Identify potential bottlenecks and how they may impact the progress of your project, and hit your budget. Take timely remedial action to neutralize those impacts. Get visibility into any pending activities with the project overview, track every step, and give approvals quickly.
Financial Accounting
Manage cashflows effectively, make budgets and allocate funds to various heads like raw materials, equipment, wages, etc. Use a single unified system in place of disparate systems and save time, cost, and effort, and have a better quality of data – that is complete, not duplicated, or missing. Keep track of your accounts payables and receivables and ensure timely payments. Calculate your tax liability accurately, and make payments within stipulated deadlines to maintain compliance with Government regulations on Finance and Tax.
HR And Payroll
Maintain detailed records of employees, including contact information, date of joining, roles, responsibilities, duration in a specific role, appraisals, promotions, rewards, and more. Track their attendance, leaves, vacation days, and hours worked, calculate the wages owed to them accurately and swiftly, and ensure that all employees are paid in time.
Inventory Management
Whether you are providing services like installation and management of systems, or engaged in a large construction business, you will have an inventory – of raw materials and accessories that will be consumed in your projects. It is a critical element in your business and has to be managed efficiently to ensure maximum returns. Tranquil service management solution helps you maintain optimal inventory to prevent disruption in your workflow, while keeping carrying costs low. It can track inventory levels and alert you when it’s time to reorder, help you calculate the ideal time and quantity to purchase, and a whole lot more.